Customer Support Field Engineer Job Doha area,Baladīyat ad Dawḩah Qatar,Engineering

Position: Customer Support Field Engineer I
Who We Are:

Overview

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that is here to stay!

With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us asonic.aero.

And for a full listing of open job opportunities go to (Use the "Apply for this Job" box below)..

Who We Are:

The Position

Performs as an on-site support liaison between Panasonic and Airline Customers and OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic CSFE interests in resolution of technical issues with other Panasonic and customer engineering departments. CSFE also represent the customer’s voice within Panasonic Avionics Corporation and fosters relationships within customer airline and Panasonic Avionics Corporation itself.

The CSFE serves as subject matter experts.

Responsibilities

Service, Support, and Troubleshooting
- Provide technical guidance and field assistance to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed and timely responses to problems and queries.
- Provide troubleshooting assistance and support for new equipment installations, enhancements or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure timely and accurate corrective action is achieved.
- Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
- Work with training department to conduct operational, line and maintenance training for airline customers.
- Maintain a detailed working knowledge of aircraft avionics systems which interface with Panasonic equipment.
- Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
- Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
- Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
- Assists in aircraft delivery and support during flight test and customer flight acceptance.
- Respond to all airline queries…