Body Shop Service Advisor

POSITION OVERVIEW:

• Reports to Branch Bodyshop Manager/Service Reception Manager
• Responsible for liaising with customers to ensure their requirements are met at a fair price in a timely manner and that they are advised of recommended additional work.
• Responsible for promoting a professional and efficient service image and for promoting all services offered.

• Greet customers and help interpret their needs. Where necessary seek technical advice from relevant personnel.
• Ensure customers receive price estimates at the time of receipt of vehicle or before.
• Respond promptly to telephone queries from customers.
• Liaise with customers of completion deadlines are unlikely to be met.
• Liaise with Cashier to ensure due payment received prior to release of vehicle.
• Ensure Reception area is maintained clean and tidy at all times.
• Ensure all relevant information is clearly & correctly recorded on the Job Card.
• Ensure that instructions on Job cards are clear and concise such that they cannot be misinterpreted by the technician.
• Interpret any pertinent warranties and ensure customers are aware of their rights.
• Ensure customers’ vehicles are neatly parked in the designated areas.
• Liaise with Bodyshop Manager to plan future appointments and ensure optimum shop loading.
• Together with Bodyshop Manager, manage customer appointment system.
• Assist the parts department, wherever possible, to promote parts sales for repairs and with reducing dead stock levels.
• Ensure compliance to DPR & other standards required by the company.
• Perform other duties as assigned by immediate manager.

• At least 2 year’s experience in a similar role and / or environment
• Ability to understand and speak English

• Working Hours:
  
  as per the Service Dept. Timings.