Rider quality support

talabat is the leading on-demand delivery platform in the Middle East and North Africa, connecting customers with food, groceries, and everyday essentials from a wide range of restaurants and retailers. Founded in Kuwait in 2004, the company now operates in the UAE, Oman, Qatar, Bahrain, Jordan, Iraq, and Egypt, with its headquarters in Dubai. As a subsidiary of Delivery Hero SE, talabat benefits from global expertise to drive innovation and expand its product offerings across the region.

Following its initial public offering on the Dubai Financial Market in December 2024, talabat continues to strengthen its market position through advanced technology, a robust partner network, and a large rider fleet. Team members join a fast-paced environment focused on improving customer and partner experiences in the on-demand delivery sector.

The Rider Quality Support role is a full-time, on-site position based in Doha, Qatar. This role is responsible for monitoring rider performance and service quality, reviewing operational data and feedback, and identifying trends or issues that impact delivery reliability and customer satisfaction. The Rider Quality Support team member communicates daily with riders and internal teams, clarifies standards and procedures, and supports the resolution of rider-related concerns in a timely and professional manner.

The role includes coordinating training or coaching sessions, maintaining accurate records of rider performance, and escalating recurring issues to relevant stakeholders for improvement. This position requires close collaboration with operations, customer care, and partner management teams to help ensure a consistent, safe, and high-quality delivery experience.

• Ability to analyze operational data, performance metrics, and feedback, and translate findings into clear actions or recommendations.
• Strong communication and interpersonal skills for interacting with riders and cross-functional teams, with the ability to provide clear guidance and constructive feedback.
• Organizational and time-management skills to handle multiple cases, maintain accurate records, and follow standardized processes and procedures.
• Customer- and quality-focused mindset, with attention to detail and a commitment to improving service standards and rider experience.
• Proficiency in basic office and collaboration tools (e.g., spreadsheets, reporting dashboards, email, and messaging platforms).
• Fluency in English; knowledge of Arabic or other regional languages is an advantage.
• Experience in operations, customer service, or logistics support within delivery, e-commerce, or related industries is beneficial.
• Ability to work on-site in Doha, Qatar, including occasional evening or weekend shifts based on business needs.