QNB- Senior Officer Accounting & Settlement; Qatarization

QNB
3592 - Senior Officer Accounting & Settlement (Qatarization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialized financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction.

• Shareholder & Financial:
  • Implements KPI’s and best practices for Senior Officer, Accounting & Settlement role.
  • Act within the limits of the powers delegated to the incumbent.
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Customer (Internal & External):
  • To assist customers in all their queries on Bank’s product and seek solution to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
  • Process charge backs and disputes within the required period to reduce losses.
  • Ensure posting of transactions on a daily basis so that operating standards are fulfilled.
  • Process card disputes in an accurate and timely basis to meet customer demands.
  • Reconcile the accounts on a daily basis.
  • Assist branches and related departments as needed.
  • Answer questions and resolve problems as needed.
  • Keep management informed of area activities and of any significant problems.
  • Attend and participate in meetings as required.
  • Stay abreast of changes in Card Processing operations and policies.
  • Efficiently handle card dispatch process, post-production in order to ensure timely deliveries to customers within the agreed turn‑around times.
  • Extract MIS on timely basis to monitor activities &/or potential Errors.
  • Ensure compliance with all legal and regulatory pronouncements.
  • Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
• Learning & Knowledge:
  • Stay abreast of changes in Card Processing operations and policies.
  • Proactively identify areas for professional development of self and undertake development activities.
  • Seek out opportunities to remain current with all developments in professional field.

• Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

• Resume/CV
• QID (Front & Back)
• Passport
• Education Certificate
• Birth Certificate

Mid‑Senior level

Full‑time

Accounting/Auditing and Finance

Banking