Senior Relationship Manager, Global Network Banking

Senior Relationship Manager, Global Network Banking

HSBC

Full‑time

Posted one week ago

HSBC is seeking an experienced Corporate Relationship Manager to manage and grow our portfolio of MNC clients, focusing on the UK corridor.

• Grow sustainable revenues from the existing customer portfolio with responsibility for cross‑selling and product penetration.
• Pro‑actively acquire new clients that fit into the GNB framework (new business hunter).
• Ensure proactive relationship building/customer contact plans and pipeline management for both existing and new customers.
• Build a trustful relationship with the network globally, focusing on UK Corridor and sector heads across key markets.
• Serve as an advisor to clients with regional HQs in Qatar, leveraging our regional network.
• Monitor the client portfolio regularly and generate quality assets using appropriate risk management tools, priced appropriately for risk and within customers and HSBC's risk appetite.
• Establish an effective working relationship with Risk to validate the accuracy of the customer risk profile and ensure sustainable asset growth.
• Maintain a proactive calling program to service clients, ensuring senior management and key stakeholders for top‑tier clients are contacted regularly.
• Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times.
• Manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
• Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures.
• Keep abreast of developments, products and offerings from HSBC, competitors and market changes.
• Ensure prompt escalation or sharing of relevant information relating to the client, so that the client coverage team can form and maintain a comprehensive understanding of the risks to HSBC.
• Support achievement of the HSBC vision, values, goals and culture in personal behaviour, actions and decision making.
• Provide technical leadership and support technical excellence by searching out best practice and sharing knowledge.
• Encourage and enable constructive cross‑country and cross‑business teamwork and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
• Communicate and adhere to HSBC policy and procedures to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.

• Corporate Banking and Relationship Management experience managing large‑corporate clients and MNCs.
• Experience with UK/Europe desk or corridor preferred.
• Preferred candidate will have a strong understanding of Qatar market, MENAT region, and FDI flows.
• Proven track record in business development, deal origination, identifying opportunities, and successfully on‑boarding of new clients across key corridors.
• Proven experience in leading complex Global Payments Solutions, Credit & Lending, Global Trade Solutions and EBS opportunities.
• Regional experience will be an added advantage.
• Experience in growing and managing a portfolio.
• Ability to position bank propositions for the region.
• Strategic thinking and high level of business acumen and commercial awareness.
• Strong communication, presentation and influencing skills.
• CFA holder and/or MBA would be a value add.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.