Senior Associate SME Relationship Management

Senior Associate SME Relationship Management

business Qatar National Bank

work full-time

A week ago

Business Unit: QNB – Qatar
Division:
Corporate Banking – Department:
Corporate Banking & Financial Institutions
Country:
Qatar
Closing Date: 31-Dec-2025

About QNB Established in 1964 as the country's first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also received numerous awards from leading international specialised financial publications and is the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group actively supports communities and sponsors various social, educational and sporting events.

The incumbent will be primarily responsible for providing effective support to the SME Sales team. The key role includes, but is not limited to the following:

• Proactively assisting in managing & developing existing & new relationships within the delegated authority and in accordance with QNB credit policies and procedures.
• Closely working with senior team members to develop and expand the bank's corporate business from existing corporate customers and new relationships in line with the bank's strategy.
• Assisting in the preparation of credit proposals, starting from the negotiation stage with customers until limit booking.
• Coordinating with other departments to ensure smooth operations of the accounts.

• Build and maintain strong and effective relationships with all other related departments and sections to ensure timely processing and resolution of the needs/queries of the SME customer base, thereby facilitating the achievement of the Group’s goals and objectives.
• Assist in servicing the needs/queries of customers under the team's portfolio.
• Liaise with customers for their day‑to‑day banking requirements.
• Ensure customers are well informed of their facilities and other matters.
• Assist customers in all their queries on the bank’s products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time.
• Provide timely and accurate data to external/internal auditors, compliance, financial control and risk when required.

• University graduate (Bachelor) preferably with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• At least 2 years of relevant experience, preferably within a highly rated international bank.
• Excellent oral and written communication skills (including report writing) in English and Arabic.
• Good interpersonal and presentation skills.
• Understanding of relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self‑management.
• Planning, organising, and analytical ability.
• Results‑oriented mindset.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
• Good track record in sales and client service.
• Awareness of risk management concepts and practices.
• Good knowledge of SME banking products.

• Resume/CV
• Copy of Passport or QID
• Copy of Education Certificate