Card Fraud Risk Associate

What Financial Analysis Jobs are in Qatar?

Showing 1
Financial Analysis jobs in Qatar

ECCO Gulf WLL

Posted today

Job Description

Job Summary. The incumbent will be primarily responsible for monitoring the risk with respect to the Group's card portfolio (credit / debit / prepaid) with the objective of minimizing card losses by taking timely corrective/remedial actions. The primary responsibility includes utilizing proprietary and third-party systems to monitor for suspicious and/or unusual customer card payment activity to minimize fraud losses perpetrated by and against customers.

In addition, the incumbent will also work closely with external customers and internal teams providing oversight and guidance in relation to Card Risk Issuing.

Shareholder & Financial:

• Analyse card usage trends (by merchant, channel, country, product, etc…) to identify, monitor and manage the fraud risk of the Group's card business and take the necessary corrective/remedial action on a timely basis to minimize card fraud losses in line with Group fraud risk appetite.
• Implements KPI's and best practices for Card Risk (Issuing)
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External):

• Liaise with Group ITD on issues pertaining to enhancements in card systems (includes core-banking, authorization and card monitoring tools) to enable better management of the risk involved in cards usage.
• Communicate with VISA, Master Card, American Express and other card schemes on specific card fraud issues, as and when required.
• Review transaction acceptance performance, fraud controls and rule configurations in order to reduce excessive fraud levels.
• Respond to queries regarding unrecognized and/or suspicious card transactions.
• Liaise with domestic Group divisions, departments in identifying potential fraud risk exposure with end objective to minimize, prevent and remediate any losses to the customers and the Organization.
• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Internal (Processes, Products, Regulatory):

• Ensure the appropriateness of card risk‑engine rules (credit/debit/prepaid/contactless), making changes or amendments to rules configuration in light of emerging fraud trends.
• Ensure appropriate fraud reporting is undertaken on issuing fraud, with a view to identifying commonly occurring patterns and trends.
• Ensure that all customer complaint cases related to fraudulent use of cards are resolved in a timely manner in conjunction with concerned business and operations departments.
• Analyze on regular basis card portfolio usage reports to facilitate periodic review of usage-limit consistency.
• Ensure that suspicious card transactions as notified to the incumbent by call center personnel and/or branch customer service staff are attended to and resolved in a timely manner.
• Assist internal/external auditors, as required, in conducting investigation cases related to card fraud incidents.
• Ensure proper reporting of card fraud cases on a timely basis as mandated by the relevant payment systems and local regulatory authorities.
• Work with Group Head of Operational Risk Fraud Oversight and AGM Group Operational Risk to reduce the likelihood of a negative card fraud risk event by establishing and reinforcing the infrastructure to support a strong control consciousness.
• Hold meetings with staff and assess their performance, using as a primary benchmark the Card Risk Quality Scorecard, as well as the section's overall performance, on a regular basis.
• Take decisive action to ensure speedy resolution of unresolved…