Senior Teller

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

• Business Unit: QNB – Qatar
• Division:
  Retail Banking
• Department:
  Retail Banking
• Location:
  
  Doha, Qatar
• Closing Date: 22-Sep-2027

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.

• Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
• Implements KPI's and best practices for Senior Teller.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.

• Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
• Assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Identify suitable opportunities to cross-sell products or services offered to customers.
• Authorize transactions within the range delegated to the incumbent.
• Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
• Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
• Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

• Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• At least 2 years of relevant experience, preferably within a highly rated international bank.
• Well-informed of branch teller practices and regulations.

• Resume/CV
• Passport
• QID
• Education Certificate
• Birth Certificate

Note:
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