QNB- Manager Card Risk - Issuing; Qatarization

Overview

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be primarily responsible for monitoring the risk with respect to the Group’s card portfolio (credit / debit / prepaid) with the objective of minimizing card losses by taking timely corrective/ remedial actions. Primarily has the responsibility for utilizing proprietary and third party systems to monitor for suspicious and/or unusual customer card payment activity to minimize fraud losses perpetrated by and against QNB customers.

In addition, the incumbent will also work closely with external customers and internal teams providing oversight, guidance in relation to Card Risk Issuing.

• Shareholder & Financial:
  
  - Analyze card usage trends (by merchant, channel, country, product, etc…) to identify, monitor and manage the fraud risk of the Group’s card business and take the necessary corrective/ remedial action on timely basis to minimize card fraud losses in line with Group fraud risk appetite.
  
  - Implements KPI’s and best practices for Card Risk (Issuing) - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  
  - Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
  
  - Liaise with Group ITD on issues pertaining to enhancements in card systems (includes core-banking, authorization and card monitoring tools) to enable better management of the risk involved in cards usage.
  
  - Communicate with VISA, Master Card, American Express and other card schemes on specific card fraud issues, as and when required.
  
  - Review transaction acceptance performance, fraud controls and rule configurations in order to reduce excessive fraud levels.
  
  - Respond to queries regarding unrecognized and/or suspicious card transactions.
  
  - Liaise with domestic Group divisions, departments in identifying potential fraud risk exposure with end objective to minimize, prevent and remediate any losses to the customers and the Organization.
  
  - To assist customers in all their queries on Bank’s product and seek solution to their requests.
  
  - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  
  - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  
  - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
  
  - Ensure the appropriateness of card risk-engine rules (credit/debit/prepaid/contactless), making changes or amendments to rules configuration in light of emerging fraud trends.
  
  - Ensure appropriate fraud reporting is undertaken on issuing fraud, with a view to identifying commonly occurring patterns and trends.
  
  - Ensure that all customer complaint cases related to fraudulent use of cards are resolved in a timely manner in conjunction with concerned business and operations departments.
  
  -…