QNB- Senior Associate - E-Channels Services Business Analysis; Qatarization

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is primarily responsible to implement and document, deliver and support Digital Banking eChannels applications by coding and documenting, unit testing, and maintaining the development of software programs and applications as per the specifications provided by the designated Business analysts using the standard development tools.

• Shareholder & Financial:
  • Carefully analyze possible software and application program changes to ensure congruence with the Group’s long term planning and approved strategy.
  • Design, implement, document and develop applications as per the specified budget and plan.
  • Implements KPI’s and best practices for E-Channels Services Business Analysis.
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
  • Liaise with the concerned business for their information requirements and follow‑up as and when required to answer their business needs.
  • Assist customers in all their queries on Bank’s product and seek solutions to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
  • Develop new applications as per user requirements and the plan specified by the designated systems analysts.
  • Correct bugs and errors by making appropriate changes and then retest the program to ensure that the desired results are produced.
  • Conduct trial runs/perform testing of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
  • Compile and document the program and perform subsequent revisions, inserting comments in the coded instructions so others can understand the program.
  • Perform revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.
  • Write, analyze, review, and rewrite programs, using workflow charts and diagrams, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
  • Write or contribute to instructions or manuals to guide end users.
  • Investigate whether networks, workstations, the central processing unit of the system, and/or peripheral equipment are responding to a program's instructions.
  • Prepare detailed workflow charts and diagrams that describe input, output, and logical operation, and convert them into a series of instructions coded in a computer language.
  • Perform systems analysis and programming tasks to maintain and control the use of the system’s software.
  • Consult with and assist computer operators or system…