QNB- Senior Associate Issuance; LCs; Qatarization

About QNB

Established in 1964 as the country’s first Qatari‑owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest‑rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be responsible for assisting the Issuance for Import L/Cs services by ensuring timely and seamless processing of transactions and conduct of activities pertaining to trade finance operations in the most effective and efficient manner, resulting in the highest level of customer service quality and ensuring that the related financial and operational risks are mitigated.

• Comply with all relevant policies/procedures to enable timely identification and resolution of processing errors, duplicate processing and suspicious transactions, thereby helping avoid the incidence of financial/reputation loss for the Group.
• Implement KPIs and best practices for the Manager, Issuance (LCs) role.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, minimising cost, avoiding waste and optimising benefits for the bank.

• Provide adequate and efficient Import L/Cs Issuance services to internal customers, thereby helping them serve external customers more efficiently and increasing external customer satisfaction.
• Build and maintain strong and effective relationships with all related departments to achieve the Group’s goals and objectives.
• Provide technical support and assistance with respect to Import L/Cs Issuance related transactions as and when required.
• Assist customers in all their queries on the Bank’s products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to improve turnaround time.

• Ensure handling of Import Letters of Credit with strict compliance to Group’s policies, procedures and International Chamber of Commerce Rules.
• Verify accuracy of all transactions before authorizing, securing the position of QNB and its clients.
• Authorize transactions for opening letters of credit, amendment and cancellation within the limit per the credit policy.
• Verify SWIFT messages of transactions related to Import Letters of Credit.
• Supervise officers of the Import Letters of Credit Issuance unit.
• Provide periodical reports of issued and outstanding import letters of credit and margins to the Assistant Manager Issuance to enable monitoring of workflow and income.
• Liaise inside and outside the department to improve service quality for import letters of credit.
• Recommend changes and improvements to policies and procedures pertaining to letter of credit issuance and monitoring.

• Negotiate/deal with complex letter of credit terms for L/Cs at sight, usance, transferable and back‑to‑back L/Cs.
• Act to enhance professional development of self and others.
• Keep abreast of changes in International Chamber of Commerce and relevant UCP rules pertaining to Import L/Cs Issuance and continually update staff.
• Hold meetings with direct reports and assess their performance as well as the department’s overall performance regularly.
• Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the individual teams comprising the department.
• Ensure high standards of confidentiality to safeguard commercially sensitive information.

• Bachelor degree, University Graduate (preferred) with a major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• At least 6 years of relevant experience, preferably within a highly rated international bank or Foreign Trade Operations.

Note:

you will be required to attach the following:

• Resume/CV
• QID (Front & Back)
• Passport
• Education Certificate
• Birth Certificate