QNB-Vice President Private Banking Business Lead

Job description Job Summary

The incumbent will be primarily responsible for developing and managing relationships with High Net Worth (UHNW) customers allocated to him, including members of the Ruling Family and Government officials and act as a 'one-stop solution' for all Private Banking services including banking and investment. fiduciary and ending services. The incumbent must be able to work closely as part of the team with domestic Private Bankers to develop referrals from their client bases.

• Evaluate Private Client's financial data and/or investment objectives and coordinate with Asset Management team to recommend strategies based on the client's risk profile and personal financial statements.
• Provide inputs to the SVP Private Banking Sales in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the Private Banking (IJHNW) segment.
• Implements KPI's and best practices for VP Private Banking Sales role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste. and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

• Inspire private banking team and lead by example to achieve business targets providing a very high level of service to clients.
• Take responsibility for the most demanding clients (personal and corporate).
• Build and maintain proactively, strong relationships with Private Banking client base.
• Assess clients investment objectives, risk profile, liquidity preference, investment return expectations and times horizons.
• Coordinate with Asset Management team to Propose, implement and undertake ongoing monitoring of suitable investment strategies for clients making use of full range of investment vehicles including, equities, bonds, property (direct and fund) alternatives (hedge funds, private equity funds) structured products.
• Coordinate with Asset Management team to manage investment portfolios on either advisory or discretionary basis.
• Responsive to the needs of the client base and lead the client focus initiative to ensure that cross referral environment is established in Private Bank thereby ensuring all services offered by the bank are brought to the clients attention where appropriate, eg lending fiduciary, yacht finance etc.
• Act as the single point of contact for all Private Banking services pertaining to HNW customers.
• Ensure customer complaints are handled/ resolved in accordance with internal procedures.
• Provide inputs to the SVP Private Banking Sales in the preparation Of Service Level Agreements (SLAs) with internal departments across the QNB Group which reflect the need for priority servicing of Private Banking customer requests and will accordingly help increase external customer satisfaction.
• Build and maintain strong and effective relationships with internal departments across the QNB Group to ensure priority processing and resolutions of the needs/ queries of such customer including any related operational issues and thereby facilitate achievement of the Group's goals/ objectives.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required on the UHNW customer base.
• To assist customers in all their queries on Bank's International investment products and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's Objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• Provide inputs to the SVP Private Banking Sales for developing a credible set of products to attract and retain valuable customers and thereby increase market share and profitability.
• Lead, develop and implement marketing strategies, in corporation with the SVP Private Banking Sales & Marketing Unit, for the products and services offered by the department.
• Maintain and expand the UHNW customer base through introduction Of innovative products backed by…