Back Office Operations Subject Matter Expert

TMC Middle East is looking for a Back Office Operations Subject Matter Expert to join a leading financial institution in Doha, Qatar. This is a senior opportunity for a banking operations professional who thrives at the intersection of process excellence, regulatory compliance, and digital transformation. If you bring deep SME expertise across core back-office functions and want to drive meaningful operational change, we want to hear from you.

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Doha, Qatar

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Full-time

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Onsite

• Own end-to-end back-office domains including payments, trade finance, treasury settlements, and reconciliations, designing improved workflows and driving straight-through processing via RPA and automation
• Represent Operations in core banking migration and digital transformation projects, authoring BRDs, supporting UAT, and coordinating with IT and vendors
• Ensure adherence to QCB regulations, AML/KYC requirements, AAOIFI standards for Islamic products, and internal control frameworks including maker-checker governance
• Define and track KPIs and SLAs, and develop and maintain SOPs, process manuals, and desk procedures
• Coach operations staff and serve as the senior escalation point for complex exceptions and cross-functional issues
• 8–12+ years in banking operations, with at least 3 years in a process lead, SME, or process improvement capacity
• Hands-on experience with a major core banking platform such as Temenos T24, Oracle Flexcube, Finacle, iMAL, or Path Solutions ETHIX
• Working knowledge of SWIFT messaging standards including MT/MX and ISO 20022
• Ability to produce process maps (Visio, BPMN) and formal business analysis artifacts including BRDs and UAT plans
• Islamic or GCC banking background and relevant certifications (CIPA, Lean Six Sigma, CBAP, CAMS) are a strong advantage

This role is strictly in Doha. Please apply only if you are 100% comfortable with this arrangement — candidates not aligned on work mode will not be considered.

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Immediate joiners are preferred. Candidates with a notice period of up to 30 days are welcome to apply. Those with a longer notice period should not apply at this stage.