QNB- Senior Manager – Fraud Assurance & Strategy; Qatarization

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is responsible for handling and governing the Group’s Non-Card Fraud Operations capability under Group Compliance, ensuring continuous fraud monitoring, timely operational response, and effective escalation in line with Qatar Central Bank (QCB) requirements and the Bank’s Fraud Management Framework. The role combines fraud assurance responsibilities with direct accountability for after hours, weekend, and public holiday fraud operations, including decision making for fraud prevention, detection, recovery, and regulatory communication where required.

• Fraud risks are monitored and managed on a continuous basis;
• The Operations Staff’s work schedule and roster is properly prepared, maintained and managed.
• Fraud incidents are responded to in real time, including customer protection actions and interbank coordination;
• The Bank maintains a proper fraud operations function, as required by QCB regulations; and
• Operational execution is supported by robust governance, controls, escalation frameworks and assurance mechanisms.

The role plays a critical part in protecting the Group and clients from financial loss, regulatory exposure, and reputational damage arising from fraud risk.

• Shareholder & Financial:
• Proactively assist the design and handle the implementation of the Group’s Non-Card Fraud Operations model, ensuring alignment with regulatory expectations and approved capacity assumptions.
• Ensure that fraud risks across all non-card channels (e.g. Digital Channels, Branch Channels, RTGS, wallets, PSP linked activity) are continuously monitored, with timely operational response.
• Oversee and approve time critical fraud intervention actions during after hours, weekends, and public holidays, including customer contact and verification for high risk and suspicious transactions, account restrictions, and recovery coordination.
• Ensure and assist in effective use, performance monitoring, and continuous optimization of fraud detection rules and scenarios within the Enterprise Fraud Management System (EFMS).
• Periodically assess fraud losses, near misses, and emerging typologies to inform risk based prioritization and strategic enhancements.
• Support the development of cost effective, operational models, balancing regulatory compliance with efficiency and resource constraints.
• Define, implement,…