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Job Description & How to Apply Below
- Act as a focal point for employees and business center and partners HR/immigration focal points for Government Affairs’ services
- Verify completeness of information and supporting documents for every service request and raise any exception cases to Government Affairs Manager’s for his review.
- Assign applications received from business to the concerned Government Affairs’ team member
- Process select or specific types of immigration transactions either manually at the Immigration office or online through the government portals
- Provide coordination and follow up on the processing of immigration transactions for business
- Develop and update Government Affairs procedures and guidelines
- Prepare update reports, workload analyses, presentations, proposals, business cases and trackers as requested by management
- Reconcile and monitor department expenditure as per HC policy eligibility and Finance procedure
- Plan, prepare and update functionals for enhancements and new functionalities on CX CRM Government Affairs’ application in collaboration with HRIS and IT teams
- Promote and maximize business use of CX CRM Government Affairs application for all service request types existing in the system and onboard new users
- Support Government Affairs Manager in the completion and implementation of department’s annual initiatives
- Ensure timely response to all business enquiries and that all service requests raised on CX are reviewed and cleared by management
- Provide business support to the Government Affairs department whilst serve as building focal point
- Other business tasks as assigned by Government Affairs Manager
- Bachelors’ degree in Human Resources, Personnel Administration or other relevant field of study
- 2-5 years of relevant, full-time work experience in government affairs, public relations, administration and /or customer service
- Strong organization, planning, analytical, time management and problem-solving skills
- Prior experience working with procedure application/implementation
- Good business and finance acumen
- Excellent communications skills in Arabic and/or English, with the ability to draft and edit a variety of written reports, policies and procedures, guidelines and communications and to articulate ideas clearly and concisely
- Proficiency in MS Office applications and Oracle ERP
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