Female Spa Therapist

Overview

Our Associate Experience

We believe exceptional work deserves exceptional care. At Rosewood Doha we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off because your milestones matter
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

• Greet and anticipate guest needs within the Spa and exceed their expectation at every opportunity with the highest level of personalization
• Ensure the smooth running of the Spa with clear communication with both associates and guests with appointments
• Retail products and providing a seamless service throughout the whole Spa
• Maintain the cleanliness and hygiene of the Spa
• Support associates and specifically within the treatment rooms that they are fully stocked with all items necessary to provide all treatments
• Be consistent with presentation of the treatment rooms, beds, nail areas, setup and appearance, and ensure items are sterilized in the correct manner
• Be knowledgeable about and promote all services and products within the Spa
• Attend all necessary training courses
• In the absence of the Spa Treatment Supervisor or Assistant Spa Manager, carry out the duties and maintain the standards ensuring the smooth running of the Spa
• Properly care for equipment and products used throughout the spa facility
• Understand and adhere to punctuality for spa appointments
• Able to compare and contrast the different services on the menu
• Be mindful of the spa therapists’ rota to ensure business needs are met and cooperate as needed
• Ensure all therapists’ paperwork such as guest health checks are completed and updated and product sales commissions are recorded accurately and in a timely manner
• Upsell Spa products considering guests’ needs and department sales targets
• Maximize department revenue achieving sales targets set by the management team
• Be alert to potential opportunities to improve service and profitability within the Spa
• Be positive within the Spa and a role model to the rest of the Spa team, promoting effective communication that guests see as close team spirit and nurturing environment
• Be discreet and adhere to guest confidentiality
• Keep the Spa Treatment Supervisor, Assistant Spa Manager or Assistant Director of Wellness updated with information, complaints, queries that have arisen
• Be familiar with treatments and products that are not suitable for use during pregnancy
• Be aware and comply with Health and Safety within the Spa for both facilities, treatments and products
• Handle guest questions and concerns with professionalism and courtesy
• Respond to guest requests immediately, accurately and appropriately
• Maintain a clean, safe, stocked and well-organized work area
• Maintain spa appearance and cleanliness
• Ability to work without direct supervision
• Assist in all areas of the spa operation as directed by management
• Comfortable around guests in a state of undress

• Comply and adhere to the Rosewood company policies
• Take on other tasks in addition to the ones stated in a reasonable framework
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained
• Model the Company’s culture, vision, mission and core values at all times
• Be mindful of and active in a Spa & Wellness lifestyle and strive to inspire wellness-focused change in others
• Maintain an understanding of the spa industry and spa philosophy (emotional, physical, nutrition, skin health, community)
• Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude
• Maintain personal grooming and appearance according to the standards
• Maintain a positive attitude toward guests, co-workers, subordinates and hotel management
• Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group