Benefits
- A competitive salary and benefits package
- High‑quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off (because your milestones matter!)
- Personalized development plans and continuous learning opportunities to support your career journey
Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies, service procedures and standards. Consistently contribute to a positive work environment. Be aware of all products/services that are offered onstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates. Ability to handle any guest/customer complaints and ensure necessary follow‑up.
Exercise discretion and judgment to resolve guest complaints, ensuring guest satisfaction. Anticipate guests’ needs, being “intuitive”, and respond promptly to their needs and acknowledge all guests, however busy and whatever time of day. Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
Be articulate in all operational programs and job skills, showing enthusiasm to always increase this knowledge and that of your associates, acting as a role model to others. Greet and consult with clients to understand their preferences and needs. Provide personalized beauty advice and styling suggestions. Ensure a high level of client satisfaction and build repeat clientele.
Reception ServicesGreet clients in a warm, friendly, and professional manner. Schedule appointments and manage the booking system. Answer phone calls, emails, and respond to inquiries. Manage payments and issue invoices or receipts. Maintain a tidy and welcoming reception area. Promote services, offers, and products to clients.
Beauty ServicesPerform a range of beauty treatments such as:
- Facials
- Waxing/threading
- Manicures and pedicures
- Basic massage (optional)
- Eyebrow shaping and tinting
- Recommend skincare products and routines
- Ensure cleanliness and hygiene of treatment areas and equipment
- Follow health and safety regulations
- Keep client records and treatment notes up to date
- Engage in customer consultations and provide necessary nail or hair care services
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).