Therapist Team Leader

The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations service standards and overall performance of the Spa team As a hands-on leader the role combines professional treatment delivery with team coordination training quality assurance and guest experience management The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations ensuring consistent service excellence efficient resource utilization and a welcoming wellness environment The position also supports the Spa Manager or designated Department Head in maintaining operational standards developing team capabilities and promoting the wellness philosophy and values of Our Habitas

Perform a comprehensive range of spa and wellness treatments including massages body treatments facials and other approved therapies according to qualifications and training

Deliver personalized treatments tailored to guests individual needs preferences and wellness objectives

Conduct professional guest consultations before treatments identifying relevant health considerations contraindications and preferences

Maintain exceptional treatment techniques service etiquette and guest care standards

Create a relaxing welcoming and memorable spa experience

Respond professionally to guest requests concerns and feedback escalating complex matters when necessary

Maintain guest confidentiality privacy and comfort throughout the wellness journey

Promote suitable treatments wellness experiences and retail products through personalized recommendations

Provide daily guidance direction and support to Spa Therapists

Act as the first point of contact for operational concerns during assigned shifts

Lead by example through professional conduct positive attitude and exceptional service delivery

Monitor team grooming punctuality attendance and adherence to established standards

Support the preparation and coordination of daily therapist assignments and treatment schedules

Conduct daily briefings to communicate operational priorities guest preferences and service expectations

Encourage teamwork accountability and a positive working environment

Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head

Support the onboarding orientation and integration of new Spa Therapists

Assist in implementing departmental initiatives and improvement plans

Support the smooth and efficient daily operation of the Spa

Ensure treatment rooms wellness facilities and service areas are properly prepared and maintained

Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation

Monitor treatment schedules to minimize delays and maximize operational efficiency

Ensure sufficient availability of treatment products linens amenities and equipment

Monitor inventory consumption and report replenishment requirements

Assist with opening and closing procedures including operational checklists

Ensure equipment is maintained in good working condition and report defects promptly

Support cost-control initiatives by minimizing product wastage and ensuring responsible resource utilization

Coordinate operational requirements with Housekeeping Engineering and other relevant departments

Ensure consistent implementation of approved spa treatment protocols and service standards

Conduct routine checks of treatment rooms equipment and guest facilities

Monitor the quality and consistency of treatments delivered by the team

Provide constructive feedback and practical coaching to improve service performance

Ensure compliance with Our Habitas brand standards and established wellness procedures

Assist in resolving service inconsistencies and implementing corrective actions

Support guest satisfaction initiatives and continuous improvement of the spa experience

Assist in identifying training needs and development opportunities for Spa Therapists

Conduct practical demonstrations refresher training and treatment technique coaching within the scope of approved protocols

Support cross-training and knowledge-sharing initiatives

Monitor team members progress and provide feedback to the Spa Manager or designated Department Head

Encourage continuous learning product knowledge and professional development

Ensure…