Therapist Team Leader

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.

Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

The Spa Therapist Team Leader is responsible for delivering exceptional spa and wellness treatments while supporting the daily operations, service standards, and overall performance of the Spa team.

As a hands‑on leader, the role combines professional treatment delivery with team coordination, training, quality assurance, and guest experience management. The Spa Therapist Team Leader serves as the primary point of contact for Spa Therapists during daily operations, ensuring consistent service excellence, efficient resource utilization, and a welcoming wellness environment.

The position also supports the Spa Manager or designated Department Head in maintaining operational standards, developing team capabilities, and promoting the wellness philosophy and values of Our Habitas.

• Perform a comprehensive range of spa and wellness treatments, including massages, body treatments, facials, and other approved therapies, according to qualifications and training.
• Deliver personalized treatments tailored to guests' individual needs, preferences, and wellness objectives.
• Conduct professional guest consultations before treatments, identifying relevant health considerations, contraindications, and preferences.
• Maintain exceptional treatment techniques, service etiquette, and guest care standards.
• Create a relaxing, welcoming, and memorable spa experience.
• Respond professionally to guest requests, concerns, and feedback, escalating complex matters when necessary.
• Maintain guest confidentiality, privacy, and comfort throughout the wellness journey.
• Promote suitable treatments, wellness experiences, and retail products through personalized recommendations.

• Provide daily guidance, direction, and support to Spa Therapists.
• Act as the first point of contact for operational concerns during assigned shifts.
• Lead by example through professional conduct, positive attitude, and exceptional service delivery.
• Monitor team grooming, punctuality, attendance, and adherence to established standards.
• Support the preparation and coordination of daily therapist assignments and treatment schedules.
• Conduct daily briefings to communicate operational priorities, guest preferences, and service expectations.
• Encourage teamwork, accountability, and a positive working environment.
• Identify performance concerns and communicate them promptly to the Spa Manager or designated Department Head.
• Support the onboarding, orientation, and integration of new Spa Therapists.
• Assist in implementing departmental initiatives and improvement plans.

• Support the smooth and efficient daily operation of the Spa.
• Ensure treatment rooms, wellness facilities, and service areas are properly prepared and maintained.
• Coordinate with Spa Reception and other departments to ensure accurate bookings and efficient treatment allocation.
• Monitor treatment schedules to minimize delays and maximize operational efficiency.
• Ensure sufficient availability of treatment products, linens, amenities, and equipment.
• Monitor inventory consumption and report replenishment requirements.
• Assist with opening and closing procedures, including operational checklists.
• Ensure equipment is maintained in good working condition and report defects promptly.
• Support cost‑control initiatives by minimizing product wastage and ensuring responsible resource utilization.
• Coordinate operational requirements with Housekeeping, Engineering, and other relevant departments.

• Ensure consistent implementation of approved spa treatment protocols and service standards.
• Conduct routine checks of treatment rooms, equipment, and guest facilities.
• Monitor the quality and consistency of treatments delivered by the team.
• Provide constructive feedback and practical coaching to improve service…