Officer - Patient Access

Job Summary

They will be responsible for all activities that involve the admission and registration of patients, checks‑in new patients and for providing facility and billing information to new and existing patients. They will be responsible for attending to all related patient inquiries and for patient information intake and ensuring this information is readily available for doctors and nurses.

• Greets patients and their caregivers on arrival.
• Logs in patient information digitally and maintains accurate records.
• Verifies patient’s eligibility checks.
• Collects information such as patient details, medical history, billing, and insurance information.
• Ensures accuracy, completeness and verification of demographic and insurance information.
• Prepares and finalises patient check‑in documentation.
• Guides patients to physician examinations and other points of services.
• Ensures that patient check‑in is thoroughly screened for insurance coverage and has required pre‑authorisations, to safeguard the hospital’s accounts receivables, determine patient responsibility and cash collection at the time of service.
• Supports RCM pre‑authorisation team in securing the insurance approvals efficiently and in a timely manner.
• Processes insurance information, follows up, and communicates with the RCM pre‑authorisation team.
• Follows up with clinics for any additional clinical procedures/services that might have been ordered or provided during the visit.
• Facilitates communication regarding patient case and status to clinicians.
• Obtains billing information and handles payments to provide patients with billing and payment information.
• Guides the patients to other points of services (Lab, Radiology, Pharmacy, etc.) when needed.
• Facilitates the patient’s upcoming visits and schedules the required appointments (follow‑ups, referrals, other services) to ensure proper and accurate scheduling, maintaining the patient’s best interest and avoiding any potential prejudice within service scheduling.
• Prepares the required daily, monthly, weekly and yearly reports and analysis as directed by the Patient Access Manager.

• Sufficient knowledge of medical terminology and insurance processes.
• Strong organisational and administrative skills.
• Ability to remain calm in stressful situations.
• Ability to switch priorities based on patient needs.
• High work ethic and maintains confidentiality.
• Professional appearance and demeanour.
• Proficient in Microsoft Office and other data entry systems.
• Professional, compassionate and patient.
• Strong attention to detail and demonstrated ability to use sound judgement in decision‑making.

• 2+ years previous Patient Access experience and Customer Care/Patient Relations experience (preferred).
• Experience with electronic health records.
• Medical insurance and/or hospital registration experience (preferred).
• 2+ years customer service experience ideally in a hospital setting.
• Minimum 2 years in GCC (preferred).

• Agility
• Patient Registration and Admissions – L2
• Patient Scheduling – L2
• Revenue Cycle Processes – L2
• Healthcare Billing and Insurance Verification – L2
• Root Cause Analysis & Problem Solving – L2
• Leadership Quality
• Resilience

• Bachelor’s Degree in Business Administration or Hospitality

Location:

Officer Patient Access
• Lusail, Doha, Qatar