Chief Concierge

Chief Concierge – IHG Hotels & Resorts

Join to apply for the Chief Concierge role at IHG Hotels & Resorts.

As a Chief Concierge, you are responsible for providing professional, customer‑focused service to guests, ensuring their stay becomes a memorable experience.

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain good working relationships with all Front Office employees, ensuring guests are greeted on arrival and offered assistance at all times.
• Keep up-to-date knowledge of hotel services and communicate this to subordinates so they can provide accurate information and respond to guest queries.
• Supervise the Concierge Team, ensuring guest luggage is carried from arrival to room and from room to departure upon checkout.
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored in a systematic manner.
• Establish and control the duty roster in accordance with business needs, ensuring the department is manned at all times.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

• True Attitude
  : being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence
  : having the knowledge and skills to perform your role, giving guests confidence that they can trust you to help and support them during their stay.
• True Listening
  : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness
  : providing guests with what they need, and doing so in a timely and caring manner.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Mid‑Senior level

Full‑time

Other

Hospitality