Protocol & VIP Services Officer

Qatar >
Doha, Qatar | Posted on 12/01/2025

The Protocol & VIP Services Officer is responsible for planning, coordinating, and delivering exceptional service to VIP guests,executives, dignitaries, investors, and high-profile visitors. This role ensures that all protocol standards, hospitality requirements, and guest experience processes are executed with professionalism, confidentiality, andcultural sensitivity.

• Serve as the primary point of contact for VIP guests before, during, and after their visit.
• Plan and coordinate all guest requirements, including transportation, accommodation, scheduling, security protocols, and special requests.
• Ensure a smooth and personalized experience tailored to each VIP’s preferences and expectations.
• Maintain up-to-date profiles of frequent VIP visitors.

• Implement formal protocol guidelines and ensure all internal teams follow proper etiquette when dealing with high‑profile guests.
• Prepare protocol briefings for executives and staff ahead of VIP visits.
• Coordinate with government agencies, royal offices, embassies, and security teams when required.

• Organize VIP tours, meetings, and special engagements, ensuring high‑level execution.
• Prepare detailed visit programs and itineraries.
• Oversee venue arrangements, seating protocols, staging, and hospitality setups.
• Act as the liaison between VIP guests and internal departments (executive office, security, PR, operations, etc.).
• Handle sensitive information with discretion and maintain the highest level of confidentiality.
• Ensure timely communication of all guest needs, updates, and service requirements.
• Monitor and evaluate the quality of VIP services to continuously improve guest satisfaction.
• Train staff on customer service standards, cultural awareness, and protocol etiquette.
• Respond promptly to VIP feedback, concerns, or issues.

• Prepare reports and documentation related to VIP visits, protocol procedures, and service enhancements.
• Maintain an organized archive of VIP visit records, agreements, and protocol guidelines.
• Manage budgets related to VIP hosting, gifting, and event arrangements.

• Bachelor’s degree in Hospitality Management, Business Administration, Public Relations, International Relations, or a related field.

• 3–7 years of experience in VIP services, guest relations, protocol management, or hospitality roles.
• Experience working with high‑profile clients, government delegations, or executives is preferred.