Reservation Agent

Reservation Agent

Frasers Hospitality – Fraser Suites Doha

Salary: Competitive

Location: Fraser Suites – Doha

Role: Reservation Agent

We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.

• Work closely with the FOM and DOSM in rate setting for all periods.
• Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM.
• Ensure that this information is reviewed more analytically with the entire sales team and create a culture of accountability and responsibility for all team members.
• Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept.
• Work closely with the FOM & Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
• Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
• Actively takes reservation enquiries when needed.
• Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
• Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
• Liase with Credit Manager in relation to requests for Credit.
• Control the loading of all rates into Radisson’s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
• Ensure all complaints through HDBM are actioned within 24 hours.

You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.

Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.

With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.

In addition to competitive rates of pay we also offer a range of great benefits.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level:
Entry level;

Employment type:

Full-time;
Job function:
Other;
Industries:
Hospitality.