Butler Supervisor

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Butler Supervisor jobs in Qatar

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Country/Region:
Qatar

Province/City:
Doha

Hiring Entity:
Rosewood Doha

Department:
Rooms - Heart of House

Job Type:
Full-time Permanent

Job Summary:

Being the deputy in charge of the butler department. To work and lead the team of Butlers. To observe guests' personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during his/her stay and help the guest with reservations, special requests, room and hotel orientation, bag packing and unpacking, laundry, shoeshine, etc.

Be responsible for gathering preferences and information so the guest recognition is ensured for his/her next visits; keep a critical eye on room cleanliness and pantries and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Oversee the butler team and coach and mentor them on a regular basis. Maintain Rosewood high standards of service and hospitality at all times.

• Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Monitor closely all expenses and when needed take actions to reduce them.
• Monitor closely the inventories and keep a record of each item in the butler's department.
• Promote an upselling attitude at all times within the Team.
• Monitor that all transactions involving revenue are well registered and dispatched to the correct department.
• Prepare a purchase order for any special request for a guest for items not existing in the hotel.
• Ensure that the standards of the company are maintained at a superior level on a daily basis.
• Maintain complete knowledge of and comply with all departmental policies and service procedures.
• Maintain a complete knowledge of facilities, timing, and products of the hotel.
• Be fully conversant with promotions, rate and packages.
• Review arrivals and departures for accuracy and completeness.
• Review with each butler the arrivals of the day and the preferences of each guest.
• Prepare the daily operation reports for butlers.
• Review with each butler the daily operation reports and the follow-up of them.
• Monitor VIP arrivals and greet guests when needed.
• Escort guests to the suites and give suite orientation when needed.
• Assist with check in and check out respectively.
• Anticipate critical periods of the day and plan alternative solutions to best expedite these situations.
• Give each butler the activity of the day and at the end of the shift review all the checklist and act accordingly.
• Keep all the files in the department updated.
• Prepare and create the monthly training schedule for the department.
• With the help of the Assistant Director Rooms i/c Heart of House, provide the training for the butlers.
• Maintain a record of all the training programs.
• Prepare the monthly inventories for the items used in the butler's department.
• Establish the level for supplies and equipment. Complete requisitions to replenish shortage or additional items needed for the anticipated needs.
• With approval of the Assistant Director Rooms i/c Heart of House, prepare weekly work schedule in accordance with staffing guidelines and labor forecasts.
• Adjust the schedule to meet business demands, if necessary, with the approval of the Assistant Director Rooms i/c Heart of House.
• Prepare and update the SOPs in the department with approval of the Assistant Director Rooms i/c Heart of House.
• Conduct spot checks to each pantry and suites & Manor Club Rooms.
• Cover the meal break when needed.
• Conduct handover on daily basis with the associate.
• Coordinate the amenities delivery to the suites & Manor Club Rooms.
• Be fully aware of the general activity and special events in the Hotel.
• Demonstrate schedule flexibility in response to the demands of business activities.
• Ensure that the problems are tackled in a timely manner and those which could not have immediate solutions the Assistant Director Rooms i/c Heart of House must be informed at all the time.
• Collect guest preferences from the butlers and ensure that these are recorded in Guests profile following Rosewoods standards.
• Prepare arrival and departure gifts to be given to the guest.
• Keep the department's logbook updated.
• Prepare the appreciation notes for butlers.
• Ensure that the guest is informed by the butler about action taken to satisfy his requests or issues.
• Be fully conversant with emergency procedures.
• Monitor and ensure that the pantries and reception areas are clean and well maintained.
• Keep track of reviews and appraisal in an individual file.
• Organize regular tests, role…