Guest Experience Expert - Front Desk
POSITION SUMMARY
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award‑winning restaurants, world‑class spa facilities with a state‑of‑the‑art fitness center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a club lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence.
The property is also ideal for events with a wide selection of meeting rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz‑Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments.
PURPOSE IN YOUR PASSION
At The Ritz‑Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
OUR OFFER- A rewarding career within one of the most recognized and prestigious luxury brands in the world.
- Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues.
- Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
- Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
- A competitive package, inclusive of accommodation, flight tickets, transportation, meals and more:
- Exclusive training and leadership development programs.
- Recognition and rewards for exceptional service.
- Preferential member rates at Marriott Hotels globally.
- Dining & wellness discounts for your family and you.
- Medical insurance coverage.
- An HR team dedicated to your success and wellbeing.
THE ROLE
Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
- Education:
High school diploma or G.E.D. equivalent. - Related
Work Experience:
No related work experience. - Supervisory
Experience:
No supervisory experience. - License or Certification:
None.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At Marriott International, we are dedicated to being an…
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