Assistant Director of Housekeeping

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

As an Assistant Director of Housekeeping you are responsible for assisting the Director of Housekeeping in the daily operation of the Housekeeping Department and guiding a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass guest expectations and will include key responsibilities such as:

• Inspect work to ensure proper standards of cleanliness and revise work schedules depending on the operation and occupancy.
• Supervise periodic cleaning tasks and ensure proper records are kept; inspect rooms and public areas and point out areas for improvement.
• Recommend rooms that need spring cleaning or maintenance in coordination with Engineering and Front Office.
• Coordinate repairs and maintenance with Engineering and ensure that proper records are kept for rooms as in a Room History record.
• Determine discards of linen, towels blankets and all other worn out items and recommend new purchases as and when needed.
• Ensure that uniforms are proper and order new uniforms as and when needed.
• Keep an open channel of communication with subordinates and superiors on a daily basis.

Skills

Fluency in both written and spoken English is required; additional language skills would be a definite benefit. Knowledge of Micros/Opera, coupled with administration and organizational computer literacy skills, are essential.

Education, Qualifications & Experience

You should be a college/university degree graduate with at least three years of previous management experience within the Housekeeping Department of a hotel.

Knowledge & Competencies

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

Seniority Level – Mid-Senior level

Employment Type – Full-time

Job Function – Customer Service

Industries – Hospitality