Chief Concierge

Responsibilities

• Receive Guests in a professional and friendly manner, satisfying Guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office Employees and ensure Guests are greeted upon arrival and offered assistance at all times
• Maintain an up to date knowledge of the Hotel services and communicate this to subordinates so they can supply information and respond to Guest queries
• Supervise the activities of the Concierge Team, ensuring that the Guest luggage is carried from arrival point to room and from room to departure point upon checkout
• Handle all messages, mail and packages for Guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures