People & Culture Welfare Officer

Job Title:
People & Culture Welfare Officer

Department

People & Culture (Human Resources)

Job Summary

The People & Culture Welfare Officer is responsible for enhancing the overall employee experience by planning and coordinating welfare initiatives, engagement activities, accommodation programs, and employee well-being projects. The role also supports internal communications, employee surveys, event coordination, and reporting to promote a positive and engaging workplace culture.

Key Responsibilities

Employee Welfare & Engagement

• Plan, organize, and coordinate employee engagement and welfare activities.
• Support the implementation of employee well-being programs and initiatives.
• Coordinate employee events, celebrations, recognition programs, and community activities.
• Promote employee participation in People & Culture initiatives.

Accommodation & Welfare

• Conduct employee accommodation inspections and satisfaction surveys.
• Monitor employee welfare concerns and coordinate appropriate follow-up actions.
• Work closely with departments to improve accommodation and welfare standards.

Internal Communication

• Design posters, announcements, newsletters, and promotional materials using Canva
  .
• Prepare employee communications for company events, campaigns, and awareness programs.
• Ensure communication materials follow company branding guidelines.

Administration & Reporting

• Maintain employee welfare records and documentation.
• Prepare reports, trackers, and dashboards using Microsoft Excel
  .
• Analyze survey results and prepare summaries with recommendations for management.

Event Coordination

• Coordinate logistics for employee engagement activities and welfare events.
• Liaise with internal departments and external suppliers to ensure successful event execution.
• Assist in organizing health campaigns, sports events, social activities, and recognition programs (
  Corporate Social Responsibility (CSR) Activities).

Employee Support

• Respond to employee welfare inquiries professionally and confidentially.
• Assist employees with welfare-related concerns and provide guidance where appropriate.
• Promote positive employee experience throughout the organization.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, Marketing, or a related field.
• Previous experience in Human Resources, Employee Welfare, Employee Engagement, or Hospitality is preferred.
• Proficient in Microsoft Excel (data management, reports, charts, formulas, and trackers).
• Proficient in Canva for creating professional communication materials and event collateral.
• Good knowledge of Microsoft Office (Word, PowerPoint, Outlook).
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and meet deadlines.
• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Ability to maintain confidentiality and professionalism.

Preferred Experience

• Experience coordinating employee engagement activities or welfare programs.
• Experience creating surveys and analyzing employee feedback.
• Experience in preparing presentations and management reports.
• Experience working in the hospitality industry is an advantage.
• Familiarity with HR systems and employee communication platforms is preferred.