People Operations Specialist

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The People Operations Specialist – Employee Settlements & Compliance is responsible for delivering accurate, timely and compliant employee financial lifecycle operations across the organization. The role owns the preparation of final settlement calculations, End of Service Benefits (EOSB), statutory social insurance calculations and related employee financial processes for both corporate and frontline employees.

The role supports a high-volume operational workforce across Marketplace, Grocery and Snoomart, while also managing more complex cases for corporate employees, executives and GCC nationals. Through operational excellence and continuous process improvement, the role contributes to a positive employee experience, mitigates compliance risks and enables faster employee lifecycle execution.

Prepare accurate and timely final settlement calculations for employees leaving the organization, including End of Service Benefits (EOSB), leave encashment, notice pay, deductions and other applicable payments. Ensure all settlement calculations comply with local labor laws, company policies and contractual obligations.

Calculate statutory social insurance contributions for applicable employee populations. Manage calculations related to GCC nationals under the GCC Insurance Protection Extension framework and other applicable statutory schemes. Monitor legislative updates and ensure calculations remain compliant with statutory requirements.

Manage high-volume settlement calculations for frontline employees across Marketplace, Grocery and Snoomart operations, including pickers, shoppers, dispatchers and other operational roles.

Process settlement calculations for corporate employees, including more complex compensation structures, international employees and executive populations. Review unique contractual arrangements and ensure calculations accurately reflect applicable terms and benefits.

Maintain accurate employee records and calculation documentation for audit purposes. Identify process gaps and support continuous improvement initiatives to increase efficiency and reduce manual work.

Partner closely with Finance to ensure seamless coordination between settlement calculations and payroll execution. Work with Employee Relations and People Partners to support employee exits, disciplinary cases and settlement-related inquiries. Coordinate with PROs on immigration or employment status changes impacting settlements or statutory obligations. Provide guidance to employees and internal stakeholders regarding settlement calculations and statutory contributions.

Bachelor's degree in Human Resources, Business Administration, Accounting, Finance or a related field.
4+ years of experience in HR Operations, Employee Administration, Payroll Experience preparing employee final settlements and End of Service Benefit calculations within GCC countries. Strong knowledge of GCC labor legislation and statutory employment requirements. Experience managing social insurance calculations, including GCC Insurance Protection Extension schemes, is preferred.

Experience supporting high-volume operational work forces is highly desirable. Experience working with HRIS platforms and Microsoft Excel for employee calculations and reporting.

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