Senior Analyst - HR Services; Payroll & systems

Job description Our business landscape

We're an award-winning global communications company operating in nine countries across the Middle East, North Africa, and Southeast Asia. Our strategy is to become the region's leading digital infrastructure provider. Ooredoo Group's strategic vision is guided by five key pillars:

• Value-Focused Portfolio:
  Boosting asset returns by focusing on telco operations, towers, data centres, the sea cable business and fintech.
• Strengthen the Core: Optimally using deployed capital and maintain an appropriate cost structure.
• Evolve the Core: Monetising opportunities to generate new revenue streams via programmes focusing on analytics, digitalisation of operations, and partnerships with digital service providers.
• People: Building an engaged and empowered workforce through integrated learning programs and coaching and mentoring.
• Excellence in Customer
  
  Experience:
  
  Creating superior customer experiences.

From day one, every employee who joins our team becomes an integral part of our success journey. We offer you the chance to enhance your skills, advance your career, and maintain a healthy work- life balance. Empowering you to catapult your personal and professional growth. If you're looking to challenge your growth potential, Ooredoo is the employer for you.

The Senior Analyst, HR Services will be responsible for managing and supporting a range of core HR operations, including Payroll and Benefits, HR Administration, Employee Relations, Onboarding, Offboarding, and various Employee Experience projects as needed. This role will also contribute significantly to the One Ooredoo transformation program, working closely with the Manager HR Operations & Systems to help shape a strong HR infrastructure and position Ooredoo as an Employer of Choice.

Additionally, the Senior Analyst will support the Manager HR Operations & Systems and respond to broader employee-related requests.

• Respond to and resolve all internal and external HR services related inquiries or requests with the support of the Manager HR Operations & Systems.
• Provide end to end HR Services support for OG employees and Contractors in collaboration with the Manager HR Operations & Systems.
• Coordinate to ensure all HR services led activities and deliverables are compliant with company financial and governance requirements.
• Ensure all HR services activities are conducted in a timely, efficient, correct, and professional manner.
• Ensure all payroll related matters adhere to company HR policies and deadlines.
• Undertake HR services administration activities (co-ordination with relevant authorities, promotions, letters, sponsorship renewals, liaise with QFC, insurance providers, auditors, legal, finance, IT etc.).
• Ensure data integrity and maintain up-to-date files for all employees.
• Prepare documents, presentations, and other materials to a clear brief, using established formats and standard software, to present the content clearly and accurately to assist in the decision-making process.
• Work to continually improve and upgrade all HR services activities.
• Coordinate Health Insurance & Life insurance coverage renewal and queries.
• Align with the General Retirement & Social Insurance Authority on matters related to Qatari employees with the support of the Manager HR Operations & Systems.
• Align with Qatar Financial Center on employment matters and provide regular updates on changes in employee details with the support of the Manager HR Operations & Systems.
• Coordination with IT Teams/platform leads to resolve any issues with the platform(s) used and implement continuous improvements as needed.
• Coordinate with Group Finance and Opcos on the cross charge of employee cost and cost accounting as needed.
• Act as a point of contact to guide employees and managers on HR policies, code of conduct, and ER best practices.
• Respond to inquiries from Internal & External auditors.
• Stay up to date on Qatari and QFC labor laws.

• Review payroll changes and all payroll records for OG employees, Secondees, Contractors, OG Function Transfer and Singapore / OpCo payroll (including all exceptions and special cases).
• Process payroll and prepare payroll reconciliation report on monthly basis.
• Process pension administration and input collation for payroll every month.
• Review and identify processes requiring special handling of employees in payroll.
• Coordinate with Finance on loan balances reconciliation and OpCo recharging…