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Manager - Learning & Development
Job Description & How to Apply Below
- Conduct regular training-needs assessments across Business Services
- Identify capability gaps from performance client feedback QA findings and business requirements
- Develop annual and quarterly training plans aligned with business priorities
- Maintain training requirements by role and function
- Develop and deliver structured induction programs for new employees
- Ensure new joiners understand Vistas Global Business Services policies processes and service expectations
- Coordinate role-specific onboarding with Unit Heads and functional managers
- Maintain onboarding completion records
- Train recruitment teams on sourcing screening interviewing candidate management and client requirements
- Develop practical recruitment training modules
- Run refresher sessions based on delivery gaps and recruiter performance
- Support improvement in recruitment quality productivity and turnaround time
- Develop and deliver training on prospecting client engagement sales communication and opportunity management
- Train teams on cross-selling upselling and account growth
- Support proposal presentation and negotiation capability
- Conduct refresher and coaching sessions based on performance requirements
- Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field.
- Professional training or facilitation certification preferred.
- 7+ years of relevant experience in training, learning and development, capability building or operational training.
- Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.
- Experience developing training modules, assessments and learning materials.
- Strong understanding of adult learning principles and practical workplace training.
- Strong facilitation, presentation and communication skills.
- Ability to conduct training-needs analysis and measure training effectiveness.
- Ability to use performance data and feedback to identify capability gaps and recommend development actions.
- Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
- Strong planning, coordination and stakeholder-management skills.
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