Manager - Training & Capability Development

We are seeking a Manager – Training & Capability Development to build and improve employee capabilities across Business Services through structured training, onboarding, refresher programs and role-based development. The role identifies capability gaps, develops practical training programs and measures training effectiveness across recruitment, business development, account management, customer service and call center operations.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field.
• Professional training or facilitation certification preferred.
• 7+ years of relevant experience in training, learning and development, capability building or operational training.
• Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.
• Experience developing training modules, assessments and learning materials.
• Strong understanding of adult learning principles and practical workplace training.
• Strong facilitation, presentation and communication skills.
• Ability to conduct training-needs analysis and measure training effectiveness.
• Ability to use performance data and feedback to identify capability gaps and recommend development actions.
• Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
• Strong planning, coordination and stakeholder-management skills.