Assistant L&D & Talent Acquisition Manager

Position:
Assistant Manager – Learning & Development and Talent Acquisition

• University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management, or a related field.
• Previous experience in Learning & Development, Human Resources, Talent Acquisition, or hotel operations, preferably within the hospitality industry.
• Good understanding of training needs analysis, training coordination, employee development, and recruitment processes.
• Knowledge of luxury hospitality service standards, including Forbes Travel Guide and LQA standards, is an advantage.
• Strong communication, presentation, interpersonal, and organizational skills.
• Ability to conduct engaging training sessions and facilitate group discussions, practical demonstrations, and role-playing activities.
• Proficiency in Microsoft Office applications and familiarity with learning management and recruitment systems.
• Ability to maintain confidentiality, manage multiple priorities, and build professional relationships with employees and management.

Learning & Development

• Assist the Human Resources Manager in identifying training and development needs across all hotel departments.
• Prepare, coordinate, implement, and monitor the hotel's Annual Training Plan and Monthly Training Calendar.
• Monitor departmental skills training to ensure compliance with the standards outlined in the Departmental Operations Manuals.
• Ensure that an appropriate number of Departmental Trainers are identified, trained, and actively conducting an average of 3 to 5 skills training sessions per month.
• Monitor and coordinate departmental training activities to ensure that each employee receives a minimum of 3 hours of skills training per month.
• Maximize the effectiveness of Departmental Trainers through regular follow-up, performance monitoring, coaching, and recognition.
• Plan, organize, conduct, and evaluate general, core, supervisory, and management development training programs.
• Coordinate and facilitate employee orientation, Forbes Travel Guide training, LQA training, hygiene training, health and safety training, fire safety training, and computer training, as required.
• Design and deliver engaging training sessions using classroom instruction, practical demonstrations, group discussions, simulations, role-playing, and other appropriate learning methods.
• Develop, review, and update training materials, presentations, assessments, and learning resources to ensure their relevance and effectiveness.
• Implement and monitor company training initiatives, including e-learning programs and other digital learning platforms.
• Monitor compliance with brand standards and identify opportunities to improve service quality and the overall guest experience.
• Promote and maintain a strong learning and development culture throughout the hotel.
• Stay informed of emerging training methodologies, hospitality trends, and learning technologies, recommending relevant improvements to the Human Resources Manager.
• Support the communication of Employee Engagement Survey results and follow up on the implementation of relevant departmental action plans.
• Monitor employee grooming and presentation standards and coordinate with departmental leaders to ensure compliance with hotel requirements.
• Maintain accurate training attendance records, training reports, evaluations, and employee development documentation.

Talent Acquisition

• Coordinate the hotel's recruitment and selection activities in collaboration with the Human Resources Manager and respective Heads of Department.
• Support the recruitment process, including vacancy coordination, CV screening, candidate shortlisting, interview arrangements, and…