This role is responsible for driving the Operational and Business applications and services as well as developing the architecture, solutions & roadmap for operational (OSS) and business (BSS) services
Functional ContextThe Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24/7/365. In other words, it’s responsible for the management of all Ooredoo networks, technology infrastructure/ platforms and processes to achieve fast time-to-market, high operational efficiency, and support product/ service innovation, and ultimately drive the financial performance of Ooredoo.
The department supports this through the effective management, operation and maintenance including new products and change requests for all BSS & OSS applications and platforms, working to further connect and integrate BSS with OSS in the new IT architecture and ensuring Ooredoo customers have full use of all services 24/7.
- Directs a variety of operational and business services such as subscriber management services, user provisioning, billing and payments, customer and technical support tools, offer management tools, customer analytics.
- Monitors Telecom Applications and Services software architecture and engineering teams.
- Aligns the technology roadmaps with Satellite, Networks and Security teams.
- Drives OSS/BSS application & data architecture and associated lifecycle/roadmap based on modern technologies and trends.
5 years' experience in a similar role. Experience in Telecom or IT with significant skills in charging platforms.
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