BAE Systems Strategic Aerospace Services WLL | Full time
- Business Area Name Qatar Technical Institute
- Job Type Full time
- Province Ad Dawhah
- Country Qatar
- Postal Code 000000
The IM&T Service Delivery Lead is responsible for providing supportto the provision of robust and reliable IT services at the Qatar Technical Institute (QTI) .
The post holderis responsible, on behalf of the Technical Operations Manager, for the installation,commissioning, and ongoing support of all aspects of the QTI IM&T solution in direct support of training delivery.
Additionally,the post holder is responsible for all day-to-day administration and support activities of the IT solutions in place for the Qatar Technical Institute (QTI) only .
This role is based at QTI , providing coordination and execution of both non-recurring andrecurring IM&T activities required to support training delivery.
Liaison with UK-based IM&T teams will be undertaken as required to ensureestablishment and continued operation of IT solutions.
Core Activity:
- Installation, commissioning, operation, and ongoing performance of all QTI IT systems
- Execution of all routine housekeeping and maintenance tasks as required
- Acting as the primary on-site IM&T pointof contact for QTI staff and instructors
- Reporting service status, risks, and issues tothe Technical Operations Manager
- Supporting the management of facilities-based ITsystems upon which training delivery depends
- Supporting the administration and availability ofbusiness and training applications, including LMS/VLE platforms
- Is responsible for the creation and maintenance of local IM&T deployment and sustainment plans for QTI
- Will adopt appropriate ITIL, IM&T and/or EITprocesses, scaled for a training environment
- Will implement processes for identification and management of incidents and issues that could jeopardise training delivery
- Will provide hands-on technical support to training staff, students, and QTI teams
- Will implement continual improvement activities to ensure IT services continue to meet training and business needs
- Will provide day-to-day supervision, tasking, and technical guidance to on-site
IM&T technician(s)
- Goodservice reporting skills and relevant experience in the coordination and delivery of IT solutions
- An understanding of a broad range of IT disciplines, including ITIL principles
- Experience supporting IT infrastructure and end-user systems in an operational environment
- Communication skills to translate IT concepts and issues into clear business language
- Appreciationof basic project management principles, including time, cost, and quality
- Excellent communication and stakeholder engagement skills
- Abilityto self-motivate and deliver results in time-critical training environments
- Regularinterface with business and functional teams, including UK-based support functions
- Experience working with multi-national teams and customers would be advantageous
- Abilityto troubleshoot and analyse issues with IT equipment to ensure availability tousers
- Ability to create and maintain documentation tosupport efficiency and continuous improvement
Qualifications/Functional Knowledge:
- At least 2 years’technical experience supporting cloud and/or on-premise IT infrastructure
- Azure and/or M365 qualifications – desirable
- Knowledge of service management tools (e.g. Service Now) – advantageous
- Understanding of Middle Eastern operationalenvironments – desirable
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