Senior Manager​/Head - IT Manpower Outsourcing & IT Training Business

We are seeking a Senior Manager to take full ownership of two strategic and fast-growing business lines:

This is a leadership role with complete responsibility for business development, revenue growth, profitability (P&L), operations, and strategic expansion of both lines of business.

The ideal candidate is a hands-on business leader and growth driver with a proven track record in building and scaling services businesses, managing margins, developing high-performing teams, and creating long-term customer partnerships.

• Own end-to-end P&L responsibility for both IT Manpower Outsourcing and IT Training businesses
• Define and execute annual business plans, budgets, forecasts, and growth targets
• Drive revenue growth, margin optimization, cost control, and cash flow
• Track KPIs including billing utilization, gross margins, bench management, attrition, training profitability, and ROI
• Present monthly and quarterly performance reviews to senior management

• Develop and execute a robust go-to-market (GTM) strategy for both business lines
• Build and maintain strong CXO-level relationships with enterprise, government, and strategic customers
• Drive new customer acquisition, large deal closures, renewals, and account expansions
• Identify and develop new revenue models (managed resources, BOT models, retained staffing, contract staffing, training subscriptions, certifications, corporate academies)
• Work closely with internal sales teams and partners to accelerate pipeline conversion

• Lead the growth of IT staffing, staff augmentation, contract-to-hire, managed resources, and outsourcing services
• Oversee resource planning, deployment, utilization, and bench optimization
• Ensure strong coordination between sales, delivery, HR, recruitment, and finance
• Establish and enforce SLAs, compliance, quality standards, and customer satisfaction metrics
• Build preferred-vendor positioning with key customers
• Build and scale a profitable IT Training business from the ground up
• Define training portfolio covering:
  • Cloud (Azure, AWS, GCP)
  • Cybersecurity
  • Data & AI
  • Dev Ops & Automation
  • Enterprise Applications
  • End-User & Corporate IT Skills
• Design offerings for corporate training, government programs, fresh graduates, and professionals
• Establish partnerships with global OEMs, certification bodies, and technology vendors
• Create scalable delivery models: classroom, virtual, blended learning, bootcamps, certification programs
Team Building & Leadership
• Build, mentor, and lead high-performing business, sales, training, and delivery teams
• Hire and develop trainers, sales managers, recruiters, and delivery managers
• Foster a culture of ownership, accountability, innovation, and customer obsession
• Define incentive structures aligned with revenue growth and profitability
Strategic Planning & Market Expansion
• Analyze market trends, competitive landscape, and customer demands
• Identify opportunities to expand into new verticals, geographies, and service offerings
• Drive alliances and partnerships with technology vendors, training partners, and ecosystem players
• Support M&A evaluations, new business incubation, and strategic investments when required
Key Success Metrics
• Revenue and profitability growth of both business lines
• Gross margin improvement and utilization rates
• Customer acquisition, retention, and satisfaction
• Training enrollments, certifications, and training revenue
• Team performance, attrition control, and scalability
Qualifications & Experience Must Have
• Bachelors degree in Engineering, IT, Business, or related field (MBA preferred)
• 12–18+ years of experience in IT services, manpower outsourcing, staffing, or training businesses
• Proven P&L ownership experience for a services business
• Strong background in business development, enterprise sales, and account management
• Demonstrated experience in building or scaling an IT Training or Staffing business
• Excellent understanding of GCC market dynamics (Qatar preferred, GCC exposure mandatory)
• Preferred Experience working with government, semi-government, and large enterprises
• Strong network across CIOs, HR Heads, L&D Heads, and procurement teams
• Exposure to certifications and partnerships with Microsoft, AWS, Google, Cisco, SAP, or cybersecurity vendors
• Experience in managed services or resource-based delivery models
Competencies & Personal Attributes
• Entrepreneurial mindset with strong ownership mentality
• Commercially astute with excellent financial understanding
• Strong leadership, negotiation, and stakeholder management skills
• High energy, execution-focused, and results-driven
• Ability to work independently and scale businesses from concept to maturity