IT Service Desk Operator

Job Summary

Providing telephone and email support for clients and users on technical matters while resolving or escalating incidents in a timely manner.

• Deliver first‑level IT support remotely over the phone and using remote tools.
• Resolve incidents or escalates reporting incidents in a timely manner.
• Work with Microsoft operating systems, the Office suite, and related tools.

• 2-3 years of experience providing first‑level IT support remotely in a service desk environment.
• Hands‑on experience with Microsoft operating systems and the Office suite.
• Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
• Proficiency in Microsoft Active Directory, Exchange, and O365.
• Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
• Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands‑on experience.