IT Support Officer

Overview

The IT Support Officer is responsible for technical support to users by diagnosing and resolving software and hardware issues, maintaining software and hardware, and continuous improvement.

• Solve technical and operational challenges in the scope of IT reported by users.
• Follow Kempinski code of practice as related to security and operation of computer systems with a thorough knowledge of standards of operating procedures.
• In cooperation with the IT Manager, suggests on the existing and future systems being developed or implemented.
• To assist the IT Manager in all stages of the day to day operation of the Hotel.
• To support computers in hardware and software malfunction in coordination with all the departments.
• To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
• Follow up on and maintain knowledge of new systems that can help in streamlining the processes in the hotel.
• Maintain complete record of the systems related inventory.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Perform any other duties as assigned to him/her by management.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.