Business Application Manager

Provide assistance, advice, and solutions for computer software problems (e.g., operating systems, application malfunctions), investigating problems, identifying their root causes, and suggesting solutions and/or pathways to them.

• Experience in Autoline Dealer management system.
• Experience in ERP/DMS/CRM/Reports all module system Admin level administration and user level support.
• Implement best practices in Autoline system by encoding minor system changes. Providing senior & user level training and consultation.
• Streamline & implement user & customer friendly, yet effective operational processes in DMS
• Create user manuals of DRIVE system operations for new & existing users
• Assist Marketing team to reach targeted customer volume using Campaign Manager Experience in developing MIS reports as per the management requirement.

Ability to communicate orally with end users, vendors, management, and coworkers is crucial. Regular use of phone and email for communication is essential.

• Handle software-related requests for assistance with problems.
• Troubleshoot software and identify root causes of software problems.
• Analyze software related issues and propose solutions.
• Fix software problems and test solutions prior to implementing them.
• Obtain and log customer feedback for the purpose of process improvement.
• Document software support activities thoroughly, accurately, and in a timely manner.
• Make decisions quickly, sometimes with limited information.
• Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.