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Job Description & How to Apply Below
Overview
The Section Head – Enterprise Channels is responsible for leading the development, modernization, and change management of integrated digital banking channels including mobile banking, internet banking, ATM/CDM/VTM, Call Center/IVR, and the bank’s website. The role focuses on enhancing customer experience through channel convergence and omnichannel strategies, in collaboration with Business and DS&IT teams.
Responsibilities- Lead the development, modernization, and change management of integrated digital banking channels (mobile, internet, ATM/CDM/VTM, Call Center/IVR, and bank website).
- Drive channel convergence and omnichannel strategies to enhance customer experience.
- Collaborate with Business and DS&IT teams to align channel initiatives with business goals.
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