IT Specialist
Job Description & How to Apply Below
Overview
The IT Specialist is responsible for providing technical expertise, maintaining IT systems, and ensuring reliable, secure, and efficient technology operations. This role focuses on hands-on technical support, system administration, and implementation of IT solutions to support business needs.
KEY RESPONSIBILITIES &ACCOUNTABILITIES Technical Support & Operations
- Provide Level 2 / Level 3 technical support for hardware, software, and network issues.
- Diagnose and resolve complex IT incidents and problems.
- Monitor system performance and ensure system availability.
- Maintain system documentation, configurations, and procedures.
- Support servers, networks, storage, and cloud services
- Manage user accounts, access rights, and permissions (Active Directory / Azure AD)
- Assist with system patching, upgrades, and deployments
- Ensure backup, recovery, and data protection processes are followed
- Implement and monitor cybersecurity controls (antivirus, EDR, firewall rules)
- Support vulnerability management and remediation
- Enforce security policies, password standards, and access controls
- Assist in security incident response and investigation
- Support enterprise applications (ERP, CRM, POS, HR systems, Microsoft 365)
- Troubleshoot application issues and coordinate with vendors
- Assist with system integrations and automation tasks
- Participate in IT projects, migrations, and technology rollouts
- Identify opportunities for system improvements and efficiency gains
- Assist with testing, documentation, and user training
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Relevant technical diploma acceptable with strong experience.
- 3–6 years of hands-on IT experience.
- Experience supporting enterprise IT environments.
- Exposure to both infrastructure and end-user support.
- Windows / Linux server administration.
- Networking (LAN, WAN, Wi-Fi, TCP/IP).
- Active Directory / Azure AD.
- Microsoft 365 (Outlook, Teams, One Drive, SharePoint).
- Backup and recovery solutions.
- Basic cloud platforms (Azure / AWS).
- Microsoft Certified (Azure, M365)
- ITIL Foundation
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