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Job Description & How to Apply Below
Responsibilities
- Manage day-to-day communication with clients
- Coordinate briefs and requests across departments (creative, content, digital, production)
- Review and QA all deliverables before sending to clients
- Track and update progress on Asana across all client-facing work
- Lead internal follow-up to ensure deadlines and KPIs are met
- Strategically recommend upsell opportunities (bonus structure as per management discretion)
- Monitor monthly client satisfaction, campaign performance, and account health
- Handle internal budgeting estimations in collaboration with the Head of Ops for proposals and ad spending
- Ensure proper documentation of reports (performance, platform insights, deliverables, and wrap-ups)
- Flag issues or bottlenecks immediately and follow escalation protocols
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