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Job Description & How to Apply Below
The Salesforce Platform Administrator will provide day-to-day operational and enhancement support for the Salesforce ecosystem under a managed services engagement. The role ensures platform stability, performance, security, compliance, and user adoption across the real estate organization.
Key Responsibilities- Perform daily Salesforce administration activities including user setup, roles, profiles, permission sets, and access controls in line with security policies.
- Configure workflows, Salesforce Flows, validation rules, page layouts, and UI enhancements.
- Monitor platform performance, availability, and data integrity.
- Design and maintain dashboards and management reports covering leasing activities, property portfolios, commissions and performance metrics.
- Support data quality initiatives and governance standards.
- Support integrations with ERP systems, property management platforms, marketing tools, and data warehouses.
- Participate in release management activities including sandbox testing, deployments, and change validation.
- Coordinate with internal teams and vendors for enhancements and fixes.
- Provide Level 2 / Level 3 Salesforce support under SLA-driven managed services models.
- Troubleshoot incidents, manage service requests, and ensure timely resolution.
- Maintain audit readiness and operational documentation.
- Ensure compliance with Qatar / GCC data protection, cybersecurity, and regulatory requirements.
- Support platform training, user enablement, and knowledge transfer.
- Promote Salesforce adoption and best practices across business users.
Mandatory
- 4+ years of experience as a Salesforce Administrator in enterprise environments.
- Strong hands-on experience with Salesforce automation (Flows, workflows) and reporting.
- Experience working in outsourced, managed services, or augmented resource engagements.
- Solid understanding of Salesforce security, access models, and data governance.
- Strong communication and stakeholder support skills.
Preferred
- Exposure to system integrations (ERP, property management, marketing platforms).
- Familiarity with GCC enterprise IT governance, cybersecurity, and compliance frameworks.
- Experience supporting real estate, property, leasing, or asset management use cases.
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