Client Services Lead

Overview

Job Title: Client Services Lead

Location: Doha, Qatar

This position is pending contract award.

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Doha, Qatar.

• Supervising daily operations of the helpdesk/client systems team;
• Conflict management;
• Assigning tasks and priorities among the team;
• Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;
• Provide system support to clients operating on the network/domain;
• Configure client level software, modify software configuration, and perform basic configuration management functions;
• Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;
• Install equipment IAW AFCENT and SPIN-C directives;
• Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;
• Periodically review the organization's needs for computer resources and validate computer equipment requirements;
• Promote user awareness concerning unauthorized or illegal use of computer hardware and software;
• Implement client workstation software patches, security fixes, and service releases according to local instructions;
• Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans;
• Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK), including equipment set-up, tear-down, troubleshooting and maintenance, and managing security groups, folders, mailboxes and permissions);
• Establish, manage and maintain equipment accountability (inventory/positive control) including tracking assets from initial acquisition, during removal/replacement/repair, and through final disposition;
• Ensure accounts are inventoried to validate the possession, location and quantity of accountable assets annually, and conduct out of cycle inventories as required;
• Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required;
• Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system;
• Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory;
  Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property;
• Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities;
• Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for equipment and software;
• Analyze and recommend updates, enhancements or replacements to extend the life or improve reliability of equipment;
• When property is identified as excess and unserviceable, report the property to the appointed government representative for disposition instructions;
• Prepare assets for and assist with asset final destruction and disposal;
• Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe;
• Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.);
• Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; report discrepancies to government technical representative;
• Brief leadership.
• Global travel up to 10%.
• Other duties as required.

• Active, in-scope US Government issued Secret clearance with eligibility.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Regulation Requirement:
  Due to Qatar's immigration and labor regulations, Qatar work visas cannot be issued to individuals aged 60 or over, and are not subject to a waiver. Additionally, foreign nationals aged 60 or older are unable to renew their Qatari visa or change sponsors. Therefore, per Qatar work visa regulations, candidates must be 59 years of age or younger to be eligible for a Qatari work visa as required for this position.
• DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.

• 3 years of experience managing a team of at least 5 personnel.
• Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
• Providing support for operating systems (Windows, macOS, Linux) and common software applications.
• Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
• Assisting end-users with system logins, password resets and…