Desktop Engineer

Job Purpose

To provide technical support and assistance to end users regarding hardware software and network-related issues ensuring minimal disruption to business operations and maintaining high levels of user satisfaction.

• Provide Level 1 and Level 2 technical support for Desktops Laptops Printers Photocopiers Scanners Fax Devices Multi Function Devices Cisco Telephones
• Access Devices and all types of tablets and mobile devices.
• Install configure and troubleshoot Windows/Mac OS standard applications and business-specific software.
• Handle incident tickets service requests and escalate unresolved issues to higher support tiers.
• Support remote users via remote desktop tools (e.g. Manage Engine Service Desk Any Desk Team Viewer RDP).
• Perform hardware diagnostics replacements and upgrades.
• Manage user accounts permissions and profiles in Active Directory.
• Maintain and update IT asset inventory and documentation.
• Assist with onboarding/offboarding of employees (device setup access provisioning).
• Ensure compliance with IT security policies including antivirus encryption and patching.
• Coordinate with vendors for warranty support and hardware repairs.
• Provide support for meeting room equipment projectors and video conferencing tools.
• Participate in IT projects rollouts and system upgrade as required

• Diploma or bachelors degree in IT Computer Science or related field.
• 2 years of experience in desktop support or end-user IT services.
• Strong knowledge of Windows 10/11 Microsoft Office 365 and basic networking MFP device troubleshooting.
• Familiarity with ticketing systems (e.g. Service Desk Plus Service Now Fresh service Jira).
• Basic understanding of Active Directory DNS DHCP and Group Policies.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple tasks.
• Customer-focused with a proactive attitude.
• Strong problem-solving and analytical skills.
• Team player with a willingness to learn and adapt.
• Ability to work under pressure and meet deadlines

Preferred Certifications (Optional):

• CompTIA A / Network
• Microsoft Certified:
  Modern Desktop Administrator Associate
• ITIL Foundation

Key Skills

MAC,Active Directory,Switching,Information Technology,Access Points,Deskstops,Power Shell,OS,Windows,SCCM,Troubleshoot,Computer information system,Setup,hardware,Technical Support

Employment Type : Full Time

Experience: years

Vacancy: 1