Specialist - Process Excellence & Digitization

JOB DESCRIPTION

Key Roles & Responsibilities

Be the bridge between Process People and Technology to drive positive change, enhance efficiency and contribute to the overall success of various projects/initiatives.

• Prototype Creation:
  Participate in the SME workshops by workstream (Approx. 5/6 different workstream with simultaneous engagement) to drive the discussion along with Functional consultants (vendors) for requirement gathering, To-Be business process design, SDD creation, business sign-off etc.
• Business Rule Creation:
  Capture, validate and sign-off for all the business rules across (inter/intra) all the business units required for functional configuration in the system.
• Workflow & DOA Validation:
  Create, recreate, validate and sign-off for all the process flows and DOAs for workflow and approval flow setup in the system.
• Prototype Testing:
  • Create all the potential scenario across all the business units for potential test cases.
  • Carryout testing activities in the Test Environment alongside with users to identify potential issues, bugs, changes etc. and work with the Functional/Technical Consultants (vendor) to fix the issues, identify potential CRs before Production deployment.
• User Training:
  Validate training material - ensure all the scope is covered as per BRS, co-ordinate with training team to ensure 100% end user participation, ensure all the user inquiry are addressed create FAQs etc. for maximum system adoption.
• Go-Live Support:
  Work as POC for business units support the roll-out plan as required, track down all the issues till closer for effective roll-out.

• Hypercare Support:
  Track, monitor and manage all the issues (Issue log) during Hyper Care period till resolution and closer.
• User Manual:
  Create DTPs (Desktop Procedure)/SOPs/workflows as per New process for end users ready reference material.
• Adoption & Change Management:
  • Drive user adoption by conducting roadshows Gov. calls reports etc. to ensure maximum system utilization.
  • Identify, manage and implement potential CRs post application deployments, bugs, new business case, change in workflow DOA etc.

• Use Lean/six sigma methodology to Identify inefficiencies bottlenecks and areas for enhancement within existing processes - VSM standardization Service Model Concept (SLA/KPI/BOI based model) performance benchmarking etc.
• Conduct Entitlement Study to identify potential automation opportunities create business cases As-Is vs. To-Be model engage with relevant vendor/Application team/IT for approval deployment stabilization etc.
• Identify and deploy industry specific analytics & AI solutions generate data driven meaningful insights for effective decision making.
• Work closely with cross-functional teams to streamline workflows enhance productivity and achieve operational excellence goals.

• Coordinate change management activities specifically related to IT initiatives. This involves ensuring smooth transitions during system implementation software upgrades or digital transformations.
• Collaborate closely with IT team stakeholders and end-users to drive successful adoption of new technologies.
• Develop tailored change management plans that address the unique challenges of IT projects.

Education & Professional

Qualification:

• Minimum
  
  Required:
  • Bachelors degree in engineering IT business administration or Finance.
  • PMP/Prince 2/Lean-Six Sigma/Change Management Certification or equivalent.
• Preferred as a plus:
  • Agile/Scrum practitioner
  • Cloud based ERP Functional Knowledge/Certification Oracle/IFS/Microsoft dynamics (any) strongly recommended

Professional

Experience:

Minimum 7-10 years of experience in deploying large to medium scale digital Transformation/ERP projects. IT Change management experience is essential.

Functional Product knowledge and deployment experience - Supply Chain and Project Module

Product Certification such as Functional Consulting Cert on IFS Supply Chain Management / Project Module

Experience to drive & implement continuous improvement projects.

Structured problem-solving skills with a keen attention to detail.

Excellent communication and collaboration skills.

Excellent MS Office / presentation skills (deliverables).

Hr Executive Recruitment, Internship, Information Technology Sales, Furniture, Administration Support

Full Time

years

1