CSM Onsite Support

Position

CSM Onsite Support for our Qatar operations with the following terms and conditions.

• Minimum eight years of Level 3/TAC support experience with debugging, diagnosing, and troubleshooting skillsets of the domains listed
• Level 3 experience with NOC Monitoring tools such as OBM, NNMi, APM Site Scope, Solar Winds, Zabbix
• Application maintenance of Microfocus Applications (Ops Bridge, NNMi, Network Automation, OPTIC Reporting, etc.)
• Level 3 experience in OBM/OMi, NNMi, iSPIs, OPTIC, O , APM, Site Scope, Network Automation, Service Manager, BVD, UCMDB, BPM & RUM
• Scripting/Programming on PERL, SHELL, VB, Power Shell, Kusto, Python
• Databases: MS SQL, Oracle, Sybase IQ, Postgres, Vertica
• Well‑versed with networking tools such as traffic generators, analyzers, etc.
• Application fine tuning and enhancement (especially NNMi, Ops Bridge, O , NPS, BVD, Site Scope, Airwave, etc.)
• Experience managing technical resources onsite and coordinating between customer and the delivery team
• Proven communication skills with multiple levels of an organization, including interaction with internal/external senior‑level business stakeholders
• ITIL awareness
• High level of IT literacy

• BE/Degree or equivalent in years of progressive experience in Service Provider environments
• Flexibility in work hours when needed
• Joining time frame: 2 weeks (maximum 1 month)

• Remote Work:
  No
• Employment Type:
  
  Full-time