Desktop Support Technician

Min Requirements

• Completion of Secondary 12 years education plus 23 years of formal training leading to a certificate in computer science subject.
• Experience:
  
  Minimum 5 years’ experience in relevant areas with preferred experience in oil & gas sector.
• Good interpersonal skills and must have experience of working with a multinational workforce.
• Professional
  
  Certifications:
  
  Must have taken relevant technical trainings/certifications in specific area (Ex: Microsoft Certification for Operating Systems, CompTIA A, CompTIA Network etc).
• Must be fluent in written and spoken English.

• Provide first and second level support through call center or onsite for all IT services.
• Perform troubleshooting and diagnosis of issues reported by end users.
• Escalate incidents to the next level when required support from Service Owners / SMEs.
• Participate in trend analysis as required by Helpdesk Supervisor.
• Participate in root cause analysis for problem resolutions.
• Prepare, configure and install end user computer equipment and peripherals based on the business demand.
• Fulfil the end user’s IT requests for software installations, software configurations, hardware relocations and other business requirements.
• Perform software deployments and patch management as required.
• Participate in the end users computing projects for various IT initiatives.
• Facilitate end user hardware and operating systems upgrades as and when necessary.
• Contribute towards preparing end user communications, end user guide, software installation procedures etc.

• Mac OS
• Active Directory
• Desktop Support
• Computer Networking
• Mobile Devices
• Windows
• Remote Access Software
• SCCM
• Help Desk
• Operating Systems
• Remedy
• Troubleshooting

Employment Type : Full Time

Experience: years

Vacancy: 1