Application Support Engineer - Finastra FBTI

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development. By joining us, you’ll be part of a workplace culture that fosters innovation, supports work‑life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

We are looking for an application support engineer – Trade Finance who will be part of the Channels & Payments team and ensure safe, secure and reliable running of business applications as a key priority. The applicant should possess relevant experience of 5‑6 years in banking application support with sound analytical skills. This position has no direct reports. The role also works with application support teams across the banking domains to support customer and staff needs.

• Providing 24 × 7 first and second level technical support for banking applications including Finastra Fusion Banking Trade Innovation (FBTI) and integrated systems.
• Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or application vendor.
• Perform preventive maintenance activities on banking applications including FBTI and integrated systems.
• Develop and maintain technical documentation, including a comprehensive knowledge base of reported issues and their resolutions.
• Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.
• Provide training to users on new features and functionalities of trade applications.
• Participate in testing and deployment of new application versions and fixes on business applications.

Work independently and with the team to analyse issues/queries and understand new requirements to provide acceptable solutions.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of working experience and knowledge of IT services and system development.
• Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must.
• Strong understanding of FBTI data structure, trade process/ trade accounting entries, SWIFT messages (MT & MX).
• Experience with FBTI EOD process and FBTI integrations.
• Functional configurations/parameterization on FBTI and FBTI application integrations.
• Basic knowledge of SQL queries for data extraction and analysis.
• Good understanding of messaging and APIs like MQ, REST/SOAP.
• Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk, etc.).
• Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus.
• Certification in IT Service Management – ITIL.
• Expertise in functional release methodologies and best practices.
• Expertise in QA metrics, defect metrics, and product quality trend analysis.
• Excellent project management skills.
• Ability to collaborate and communicate effectively.
• Good computer and MS Office skills.
• Arabic and English speaking preferred.

• Best Performing Bank in Qatar in The Banker’s prestigious Top 1000 World Banks Rankings 2025.
• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An innovation‑driven, digital‑first environment where employees work with the latest tools and technologies to redefine banking.
• Opportunities for global partnerships & international exposure, connecting employees with global networks and perspectives.
• A focus on employee well‑being & work‑life balance, ensuring a healthy and supportive environment for all team members.
• Competitive compensation & benefits that ensure our employees are rewarded for their dedication and performance.
• A strong commitment to diversity, equity & inclusion, fostering a culture that values every individual’s unique perspective.

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.