IT Engineer – Corporate ; as CRM Functional Support Analyst

Responsibilities

• Ensures continuous IT support for Customer Service Dept. for eBilling and CE, implementing all modifications and improvements requested by the Dept. applying change management process.
• Fully responsible for managing internal ticketing tool for user queries related to eBilling and CE.
• Provide technical expertise and assistance in conducting application setup, configuration and testing to eBilling and CE.
• Participate in and contribute to identifying requirements and new opportunities related to eBilling system & CE.
• Schedule maintenance and upgrade of the application systems when new patches or system upgrades are released by the vendor.
• Prepare and maintain user manuals for applications under MQ Corporate applications.
• Provide user trainings as needed; participate in the development of training materials and assist in conducting training.
• Create and maintain documentation for operational and security audit.
• Support IT Manager and Senior Consultants with various duties.
• Weekly reporting of the ongoing task and progress to the reporting head.
• Follow policies, systems, and procedures for the assigned team so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Prepare sectional statements and reports timely and accurately to meet Qatar and department requirements, policies, and quality standards.
• The job holder may be required to undertake additional duties, which may be reasonably expected and form part of the function of the job.

• Internal: IT Department
• Customer Service Dept
• External: IT Vendors

• The job holder may exercise financial authority as per the level established by Qatar management and stipulated in the authority matrix.
• Key decisions having significant impact on the department are referred to the IT Manager for approval before implementation.

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• MS Dynamics 365 certification in D365 Sales and Customer Service.
• 3+ years of experience in an implementation or support role in D365 for sales and customer services.
• Proficiency in English.
• Excellent analytical thinking and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Participation in at least one MS full life cycle Dynamics 365 for Sales Customer Service and Field Service implementations projects in a role of Functional consultants.
• Experience in D365 for Sales environment and release.
• Experience in Power platform.
• Desirable:
  Experience with MS Dynamics 365 F&O module like Finance, SCM and Projects.
• Desirable:
  Experience in Power BI.

Interested candidates may share their updated resume with the subject line to – [email protected]